Industry NewsIt is beneficial for our clients to fully understand our internal operations and the steps we take to maximize recoveries on their behalf in order to fulfill the promise to their policyholders to return the deductible as quickly as possible.
Full transparency to our clients fosters a trusting, sharing relationship and is one of our tenants – to share subrogation knowledge. The following represents various areas of our business.
We believe in a direct approach of telephone communication with tortfeasors and carriers rather than the more passive form of letters and mail as an effective way to maximize recoveries. We pride ourselves in knowing the facts of the loss better than those others involved in the claim. It is this combination of the claims and recovery “best practices” which allows the most value to our clients.
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| File Setup | We strive to enter all files within 1 business day. While there may be occasional times where this does not occur due to an extraordinary influx of assignments, our clients will find that over 95% of the time all files are entered within 1 business day. |
| File Documentation | Our staff documents files such that if the conversation or action is not noted in the file, it didn’t happen. Our clients have access to view our notes via their own portal on the Acclaim website. Our first log entry will outline the liability analysis, damages, statute of liability, actions and any next steps. Subsequent notes outline our actions and next steps. We treat our files with the care and attention to meet and exceed our client’s expectations. |
| Correspondence | We utilize letters that are a combination of state-specific, industry standard, and client configured letters. All letters are electronically maintained and available at any point in time. |
| Settlements | All settlement information is tied not only to liability percentages, but also documented at the indemnity level to better understand recovery performance. |
Knowledge provides our clients with a level of accountability and control to review our performance. The utilization of the SubroPro software from our technology partner, Recclaim Software Solutions, allows us to provide our clients with the most up-to-date available data. It is this data which allows clients to view placements, recoveries, geographical information, and other various reports. We want, and expect, our clients to provide performance feedback.
A key component of an effective business partner relationship is to regularly meet to discuss performance, challenges, and better understand new ways to provide effective solutions for our clients. Meetings are recommended on either a quarterly, semi-annual, or yearly meeting.
Open communication and transparency are the lifeblood of our organization and we encourage our clients to contact us at any time with questions or concerns. Full and open communication help us provide better service and performance to our clients.
It is important to provide a seamless operation to our clients’ policyholders. We also realize that our clients may desire us to handle situations differently than they might.
Consequently, we work closely with our clients to create a customized workflow that details their expectations for us as it relates to file handling. This proves to be an effective way to keep the lines of communication open and for our clients to measure our performance.
This manner is also an effective tool for both our employees and those of our clients. With a vast amount of details to track, this provides the outline by how it is accomplished. However, we maintain a certain level of flexibility and realize things can, and should, be modified as the business climate change. Consistency and performance is our goal.
To learn more on how Acclaim would like to work on behalf of your clients and to share our work status with recovery lifecycles read more on these differentiating factors:
Acclaim Resource Partners is excited to show you how we can manage your business overflow together. Contact our Business Development Representative for further advantages Acclaim has to offer new solutions and services by emailing info@acclaimresource.com or calling 1-800-875-3099.
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